Managing Change

1 Day Workshop


In today’s rapidly changing business environment, leaders need to be able to adapt quickly whilst maintaining a focus on business results, team performance and meeting deadlines. This requires the leader to be aware, assess and anticipate what might happen, which in turn requires a positive attitude, mental agility and adaptability of thinking if they are to sustain success. This module will explore these behavioural characteristics and will draw upon the module leader’s personal experience to help the delegates to develop coping strategies for dealing with their own potentially turbulent environment.


  • What is Business Turbulence?
  • Conflict Style Preferences
  • Dealing with Conflict at Work
  • Six Stages of an Incident
  • Anticipating Change and Adapting to Derailers
  • Assertiveness – Three Part Message
  • Stress Model
  • Decision Making Process
  • Support Matrix
  • R.A.D.A.R
  • Action Planning

Learning Outcomes:

By the end of the workshop managers will have:

  • Be able to describe the wider business environment and how it may impact on your team.
  • Learn how to maintain the balancing act between strategic and operational thinking.
  • Understand different styles of conflict handling.
  • Understand the mindset required to be able to anticipate change.
  • Learn how to maintain motivation when things get tough.
  • Be able to recognise stress in yourself and others and have some strategies to manage it more effectively.
  • Learn how different problem solving techniques can help be effective in managing change.
  • Have an appreciation of various management and personal effectiveness tools that can be used to manage business turbulence.

Download PDF: Managing Business Turbulence

  • “Annie is an exceptional coach, mentor and trainer/facilitator. Having attended one of her courses on coaching and mentoring I was fortunate and privileged to be able to join her as co-coach for further training and saw for myself the dedication and attention to detail she puts into her work. Her heightened sense of perception ensures that everything she does meets the needs of those around her. Annie is highly motivating and always shows an innate belief that each of us has the potential to achieve our goals, especially when we think we can't! She is professional and a role model for a "can do" attitude and continues to inspire me in my coaching.”

  • “Annie is the consumate professional. She provides measurable Executive Coaching interventions in a very personable style.”

    MD of Utilities Company
  • “Annie balances a professional approach with a warm and caring attitude, and this is evident in the workshops we have run together. She is fun to work with and focuses on generating great results for her clients.”

    Development Consultant
  • “Annie is an engaging, authentic and warm hearted workshop leader. She is the consummate professional in that she delivers to the brief, exceeds expectations and has boundless energy and enthusiasm that captures the attention and interest of the participants. As an executive coach, Annie truly connects with her clients and brings her wealth of knowledge and experience to the sessions which ensures clients leave feeling that they got great value and are able to achieve exceptional results.”

    HR Director IT Company
  • “I have worked with Annie as a client both professionally in my capacity of Learning and Development Director at Centrica and personally as a professional, personal to me on a coaching programme. Annie is empathetic, professional and a great coach, I would recommend her to any client or company.”

    Learning & Development Director, Centrica
  • “The coaching was excellent and I would highly recommend it to anyone wanting to grow in their professional environment.”

    Director at Open University
  • “The coach was very relaxed and could immediately empathise with any given situation, whilst being able to give constructive help. Annie very quickly grasped where my strengths and weaknesses lay and could gauge challenging situations very well – only an experienced coach can do this.”

    MD Financial Services
  • “Annie’s challenges enforced reflection on my thought processes and therefore my behaviour patterns. A very satisfying experience.”

    Director Open University
  • “Quantum have provided a very professional and friendly service. The requirements we have requested have been very specific and individual to our companies needs, and Quantum have gone out of their way to understand these requirements and organise and develop the training accordingly. Annie Richardson is always very professional and is also well received by all those who attend her courses. Quantum is a delight to work with and I would strongly recommend their services to anyone wishing to develop their company’s development initiatives further.”

    ICRH Group Leader, Culham Centre for Fusion Energy
Download Now

Your tech experts, do they have what it takes to lead?

Get the Free "Developing & Broadening Specialists" white paper

Connect With Us: @QuantumDP Quantum Corporate Coaching Limited