Professional Communication Skills
1 Day Workshop
Aim:
A successful manager is able to communicate in a way that promotes results and engagement. This module aims to increase your knowledge, skills and confidence to achieve effective communication.
Contents:
- Assertive Communication
- Rapport – It precedes influence
- Active Listening
- Effective Questioning
- SBI model of Feedback
- Levels of Communication
- Myers Briggs Type Indicator & Communication
- Stakeholder Mapping
- Communication Planning
- Principles of Influencing
- Conflict and Negotiation
- Case Study & Skills Practice
- Email Teleconferences and Video-Conferencing
- FeedForward
Learning Outcomes:
By the end of the workshop managers will:
- Know and understand the characteristics of ‘great communication’ and it’s value to you as a manager.
- Have identified the key skills involved in effective 1-2-1 communication.
- Have practiced those key skills and assessed your skill level.
- Be able to use stakeholder mapping and communication planning to support your goals as a manager.
- Learnt and practiced the communication necessary in effective negotiation in situations of potential conflict.